Expedia's online payment system is also below standard. In April booked a vacation package and paid a deposit with the balance due in October. The person who initially assisted us was helpful and professional. Today, while attempting to make a partial payment on the balance, their system automatically entered the entire balance as the payment without giving the user an option.

After hours on the phone with rude and unprofessional customer support personnel (who could barely speak English let alone understand it), I gave up and transferred money into my account to cover it.

Like most people who have experienced sub-standard customer service with Expedia, it's not about the money anymore - it's the principal of it now. However, to them it's all about the money and only the money. I am not exagerating when I tell you that one of the responses I received to my request to cancel the transaction was "Money is ours now".

I'm pretty sure the customer support call center has been outsourced to another country. When I asked where they were located they literally would not even reply...silence. Even the travel agent number is now staffed with personnel who use English as a second language.

My office is right down the street from the corporate headquarters and my plan is to make a personal appearance. I'll be sure to fill you in on the experience.

~Kathy in Seattle


  Comments (2)
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1. Written by laydown chin, on 02-11-2008 13:25

Reiisue fees are the airline policy. 

do some research before you show your ignorance 

All tickets purchased by the you are controlled by the airlines not travel agents or online booking agencies 

 

IDIOT

2. Written by chin lee, on 25-10-2008 04:09

me too. i feel expedia is greedy and bad. i made a reservation for my friend from LA and paid by my credit card. my friend got accident and can't make travel. Thus i ask Expedia and they said it can't be cancle and not able to change name of traveller. even change flight is required to paid more $150. ticket is $180. they are so bad and keep saying it is not their policy and it is United air line. they are really something..... 

before making reservation through Expedia, you should think about this.

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