Expedia offered a 100 dollar resort credit for each day booked for my vacation at the Ritz Carlton.I specifically chose them to book my stay BECAUSE of this resort credit.
Then upon arrival at the Ritz Carlton in Puerto Rico, they said it wasn't booked that way and they couldn't honor the credit without the expedia email confirming the resort credit. Expedia of course didn't include that information on my expedia email. After complaining and waiting on the phone for 20 minutes after the trip, they said that this resort credit is actually offered by the Ritz and when they contacted the hotel, my stay didn't qualify.
Typical bait and switch.I'm very disappointed in both the Ritz and Expedia and will not be using Expedia again and plan to complain to Ritz for their less than 5 star service.
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- Travel Agencies
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- 1 out of 5
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