Expedia does the bait and switch
Expedia offered a 100 dollar resort credit for each day booked for my vacation at the Ritz Carlton.I specifically chose them to book my stay BECAUSE of this resort credit.
Then upon arrival at the Ritz Carlton in Puerto Rico, they said it wasn't booked that way and they couldn't honor the credit without the expedia email confirming the resort credit. Expedia of course didn't include that information on my expedia email. After complaining and waiting on the phone for 20 minutes after the trip, they said that this resort credit is actually offered by the Ritz and when they contacted the hotel, my stay didn't qualify.
Typical bait and switch.I'm very disappointed in both the Ritz and Expedia and will not be using Expedia again and plan to complain to Ritz for their less than 5 star service.d376cca review #296784
You may also like
- "I booked 1 week on Airbnb, however, needed a month of service until I moved my 19-year-old to his own place. I was told by Ingrid that she had..."
- " I too Read many complaints from customers so suggest you do like I did with my issues and go visit them and talk to Ms Angie and her ..."
- "Arrived at 2 Bed/2 Bath "premium" condo at Eagle's Nest at Indian Point to find we were in "TAN" units when we went to the office to complain about the..."
- "Ryan homes do not honor their work or deliver customer service. Had a problem with drywall cracking. They repaired within the warranty period. Five months later same..."
- "I ordered a specific Nikon DSLR lens from their web site. Within 24 hours, I received an e-mail saying that I had to call customer service in order to finalize..."
- "I had 7 inch long hair and went in and asked to keep the length and trim the uneven ends on the sides and back. The girl(SHARA) decided to cut..."
- "My cat Charlotte was diagnosed with cancer this past September. We had the doctors at the Blue Pearl speciality hospital run tests, do x-rays, ct scans. The doctors said the..."
- "My husband bought me a bracelet in December of 2013 with about 6 charms. Within one week, one rhinestone from the link locket fell out along with a single rhinestone..."
- "If you are building a website for the first time, then it's likely that you are unaware of everything your website will actually require to be worth anything. I don't know..."