1.5
  • Lower price1 votes
  • Price comparisons1 votes
  • False claims9 votes
  • Extremely poor customer service7 votes
  • poor customer service6 votes
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  • Jan 21, 2014
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 343
  • REVIEW RATING 5/5

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

Was this review helpful? 7 2

  • 21 hours ago
  • Travel Agencies
  • Doylestown, Pennsylvania
  • Best Price Guarantee
  • 11
  • REVIEW RATING 4/5

I book 3 airline tickets to the Dominican Republic through Expedia. The customer service rep told me about their "Best Price Guarantee". Within 24 hours, if you find a lower price for your tickets, they will refund you. SIX HOURS after I booked, I went directly on the U.S. Airways website and searched the exact same flight, dates, times, number of passengers etc. it was a mirror image of what... Read more

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  • 1 day ago
  • Hotels and Resorts
  • Vancouver, British Columbia
  • Hotel Accommodation
  • 3
  • REVIEW RATING 4/5

Booked hotel. Hotel wasn't what was on expedia site. Room was dirty and previous occupants residual cocaine was on counter along with their left over underwear. When I talked to Expedia immediately they wouldn't help me and three phone calls later and it they supported the hotel. I shelled out over $1100 and had to go to another hotel as I couldn't have my children/family stay in that horrible... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Travel Agencies
  • Pittsburgh, Pennsylvania
  • Hotel Booking
  • 7
  • REVIEW RATING 4/5

I booked one of the Expedia specials where you do not know the hotel until you make the reservation. My sister, who was to travel with me, has to have major surgery now so we have to cancel. After you book it does say that there is a no cancellation policy. (Before you book it says that in an inconspicuous place). The hotel had no problem cancelling the reservation but Expedia (after speaking... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Airlines
  • Olathe, Kansas
  • Flight Booking
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

I found flights for 2 of us to Casablanca online but had to call because we each wanted to use our credit cards. That meant we lost all seating we had arranged. Price was $1222. each. An hour later I found the exact fights on two other websites for $1061 so I called customer service. Talked to two people and was told they needed to investigate and call me back within 3 hours. I asked what I... Read more

Was this review helpful? 0 0

  • Jan 23
  • Travel Agencies
  • Hotel Booking
  • 11
  • REVIEW RATING 5/5

I booked a hotel room with Expedia for 25th & 26th September 2014. The room was unavailable upon arrival. Expedia still charged my credit card $205.23 (€160). Despite several emails and calls I’m yet to receive a refund. Now when I email I receive an autoreply advising I phone. When I phone I receive long delays, being cutoff, excuses and false promises. Earlier calls to Expedia are... Read more

Was this review helpful? 0 0

  • Jan 22
  • Hotels and Resorts
  • Tempe, Arizona
  • Room Rental
  • 1
  • 1
  • 7
  • REVIEW RATING 4/5

Can you post this on your website and send us the names of other websites were we could have this posted? So others would be informed about what these two companies are doing. good nite inn san diego sea world 3880 greenwood st San diego, ca 92110 Phone # 619-543-9944 You could smell *** coming from sink and shower area. Their pipes leak into the parking so you are parking your vehicle next to... Read more

Was this review helpful? 0 0

  • Jan 22
  • Travel Agencies
  • Flight Booking
  • 3
  • REVIEW RATING 4/5

I did a search on the Expedia website for a flight from one city to another in Thailand. Their site did not list a flight directly to the destination city. In fact their website did not list any flights at all. I found on their site that if I flew to Bangkok and then switch airports I could get flights to complete my journey. Seemed like an irritating way to go about it but... I book the... Read more

Was this review helpful? 0 0

  • Jan 21
  • Travel Agencies
  • Somerset, New Jersey
  • Vacation Booking
  • 5
  • REVIEW RATING 3/5

Expedia.com are the worst example of a travel company I have ever experienced. I was trying to book a vacation package via their website, and ran into an issue when making the payment. Called their 'customer (non)service' line (based in Philippines, and unfortunately, English is clearly not the first language). What should have been a simple process of making a payment turned into a 3 hour phone... Read more

Was this review helpful? 0 0

  • Jan 14
  • Rentals
  • Boynton Beach, Florida
  • Car Rental
  • 11
  • REVIEW RATING 4/5

i booked a 4 day car rental with carrental.com. my flights changed and I asked for my car rental to be moved 1 day later. Same length of time. just 24hrs! NO, they take my $180 dollars one week before I even fly. Shame on EXPEDIA who owns them. You cannot contact them by phone. they only operate via email and there is no correspondence or explanation allowed. it is the worst rental experience in... Read more

Was this review helpful? 0 0

  • Jan 12
  • Travel
  • Airline Tickets
  • 24
  • REVIEW RATING 4/5

The Best Price Guarantee is certainly very tricky. I booked four tickets on Aer Lingus (Irish airline) to Ireland from US at $4050 total. The same day I realized the airline's own site was charging $3940 ($110 less than Expedia). Exact same details throughout. I claimed under best price guarantee and received the reply that since the airline's website was based in Ireland not US, the guarantee... Read more

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