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  • Customers like
    • Price comparisons 8
    • Easy website 7
    • Lower price 7
  • Customers don't like
    • Extremely poor customer service 102
    • Lack of response from expedia 38
    • Substandard service 27

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Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

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Our representative became annoyed with us and would not put in sufficient effort to help solve our problem. The phone call ended on the representatives terms, when she transferred me to another misleading line. I would never use Expedia again or recommend it to any of my friends and family. The loops I had to jump through we're not worth it at all. Not happy with Expedia and more so it's... Read more

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Wedding plans changed so I had to change two flight days and times. Same airlines. Shouldn’t be a challenge for Expedia, right? 3 phone calls, repeatedly put on hold for long waits, 2 disconnections, 2 agents, 3 supervisors, 5 different stories and never told the same change/cancellation fees. I had no idea who was telling the truth. I gave up. This is not my first disappointment with... Read more

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On 1/22/16 I booked a Delta flight for 2/9 and within 5 minutes cancelled it. Their website claims FREE cancellation within 24 hours yet today I got an email from Delta indicating it was time to check in for my flight. Expedia rep said don't worry, flight reservation doesn't exist so won't be charged. Since that didn't seem right I called Delta and they indicated I was ticketed and the only thing... Read more

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Two days worth of telephone time to correct errors created by Expedia with our airline, the hotel, the transfer company, and charges on cc's. I am a very experienced traveler and ONLY by back-checking with the individual companies directly, did I discover the problems TWO DAYS before travel. I took this up four levels of management at Expedia. They did not offer anything for the time and trouble... Read more

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After using Expedia for many, many years I can honestly say that I will NEVER book another trip through them again. I am currently 17 weeks pregnant and my doctor has advised me not to travel due to the Zika Virus outbreak. My flight down was purchased directly through Southwest and they have provided me with a full refund, no questions asked. Expedia however, has denied my request and will not... Read more

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I have spent 4 hours trying to resolve an issue for my ill daughter looking to return from Africa. I have had 3 calls dropped, including one after 1 42 minutes wait on the phone for a supervisor. I have called 6 times. What does it take to get through and not have the call dropped? I am calling about an incorrect name, something that should take 5 minutes. My daughter also spent 5 hours... Read more

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  • From mobile
  • Expedia
  • Feb 06
  • #785096

Let me use my *** credit!!! On hold for for 8 hours!! Are you kidding me?! How are there no class action law suits?! This HAS to be illegal. Give me what is rightfully mine, you pieces of ***. Add comment

Hi, I am contacting you because I recently had a horrible customer service experience. On Tuesday I called in because I saw an offer for 50% off if booked a hotel within 72 hours. I called in to book and the 1st representative I spoke with saw this offer and attempted to apply it. She told me that the hotel I wanted to book would not accept that coupon because it was already giving me a members... Read more

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Usually I just use Expedia to find the cheapest flights and then I book with the airline directly. Well, this time I figured why not give Expedia a cut, so I booked through them. Big mistake!! All was well until I needed to change my flight's return date. When I book through the airline directly this has always been a simple matter of a quick and pleasant phone call (never longer than 20... Read more

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I have used several travel services and Expedia is the absolute worse. Do not book anything through them. There customer service is horrible. The wait times, when you have an issue are 20 to 40 minutes. They are happy to work with you and assist in getting your money, but when you need help, forget about it!!!! Booked a hotel through Expedia, had to leave early due to the weather. When I... Read more

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