1.7
  • Lower price2 votes
  • Price comparisons2 votes
  • Manager from austin texas1 votes
  • Extremely poor customer service21 votes
  • False claims14 votes
  • Lack of response from expedia11 votes
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  • Jan 21, 2014
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 1
  • 1
  • 498
  • REVIEW RATING 5/5

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

Was this review helpful? 8 3

  • 2 hours ago
  • Advertisements and Cons
  • Plymouth, Minnesota

I have booked my ticket through Expedia but i have not received any airline confirmation# after 2 days too. I called up customer service which sent me from one department to another department. Its horrible customer service. Please book flight ticket directly with Airline. Expedia service is very poor. ======== I have booked my ticket through Expedia but i have not received any airline... Read more

Was this review helpful? 0 0

  • 2 hours ago
  • Airlines
  • Milwaukee, Wisconsin
  • Vacation
  • 4

Wanted to ascertain how much it would be to add a day to our upcoming trip. First tried to use the "we will call you back and you won't lose your place in line" feature that promised me a call within 4 hours, 8 minutes. Never received a call. Tried to email through website - you can't. You can provide feedback but it explicitly tells you not to expect a reply. Tried posting to their Facebook... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Travel Agencies
  • Stare Mesto, Hlavni Mesto Praha
  • 12
  • REVIEW RATING 4/5

I just recently found out that I've been cheated. For a few years, you've acted as my travel agent, but you've been running an ESL program called Chat to a Furious Native in multiple countries on the side. I must say that you've done well. All of the 31 or so agents I've talked to or heard in the background yesterday would most likely pass TOEFL. I would however ask your course book publisher for... Read more

Was this review helpful? 0 0

  • Feb 27
  • Travel
  • Expedia
  • 7
  • REVIEW RATING 4/5

I joined Expedia+ in January made first booking. Yesterday, February 26, I made another booking but forget to sign-in as Expedia member, therefore the points I accumulated do not show. Thinking no big deal - I will call and just ask them to add points from this trip to my account. WELL, big deal to them and in the end refused to add the points for 2nd booking. Well 42 minutes later, I am still... Read more

Was this review helpful? 0 0

  • Feb 27
  • Animal Services
  • Amarillo, Texas
  • Pet Policy
  • 6
  • REVIEW RATING 4/5

I set up arrangements through Expedia to stay in an animal friendly hotel. Upon arriving at a Marriott, the hotel manager explained they do not allow pets at their hotel. I called Expedia with the hotel manager standing there to transfer me to another one of their locations that was pet friendly. Speaking with an Expedia supervisor, he blatantly refused to transfer me to another location or... Read more

Was this review helpful? 0 0

  • Feb 26
  • Travel Agencies
  • Nerang, Queensland
  • Airline Tickets
  • 8
  • REVIEW RATING 4/5

phone booked 3 tickets. Bangkok-Frankfurt-Bangkok because of my long name I requested email confirming of my name before booking. received email all names where correctly spelled (my correct name is also on Expedia's data base). consequently i confirmed booking and paid for it on the phone. next, i received e-ticket with correct names. later that day got amended timetable - on the amended time... Read more

Was this review helpful? 1 0

  • Feb 25
  • Hotels and Resorts
  • Phoenix, Arizona
  • Hotel Booking
  • 9
  • REVIEW RATING 4/5

I booked the advertised price for the Wyndham Garden Hotel in Phoenix AZ. When I showed up they told me they were full and they had been for some time. I had booked only 24 hrs before and had booked with the expedia rate advertised on Trivago. I then pulled up the website on my phone and showed it to the Hotel manager. She informed me that it actually booked me at another hotel 10 miles away even... Read more

Was this review helpful? 1 0

  • Feb 25
  • Travel Agencies
  • Haerbin, Heilongjiang
  • Ticket Refund
  • 6
  • REVIEW RATING 3/5

Needed a flight canceled. Never took me more than 10 minutes to get a representative on the line. However, I after talking to about 8 different reps, I soon discovered that not one was competent. One would tell me that the flight was cancelled, the other it was confirmed. One that my card would be refunded, others that my card had never been charged at all (even though it had). Was calm and... Read more

Was this review helpful? 0 0

  • Feb 25
  • Airlines
  • Port Allegany, Pennsylvania
  • Flight Booking
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

I will never use #expedia ever again and will make it my goal to make my issues aware to everybody possible. I called on 2/16 to book my husband a flight using our credit from US Airways. Well, 4 attempts and 3 1/2 hours later. We had "booked" his flight for 2/26. Well here is the kicker, the "supervisor" that booked his flight, never finalized the ticket thru US Airways and it was cancelled. We... Read more

Was this review helpful? 0 0

  • Feb 24
  • Travel Agencies
  • New York, New York
  • Flight
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

I spent over 2 hours trying to reach a customer service representative to help me with an issue, to no avail. I don't understand why there are call center representatives if they do not know how to help the customer, and just transfer them to customer service, who I can never actually get a hold of. I tried to book a flight, and was charged for my departure flight but not for my return one, even... Read more

Was this review helpful? 0 0

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