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  • Customers like
    • Price comparisons6
    • Easy website4
    • Worst human possible2
  • Customers don't like
    • Extremely poor customer service65
    • Lack of response from expedia34
    • False claims23

Premium

  • Jan 21, 2014
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 3
  • 3
  • 986
  • REVIEW RATING 5/5

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

Was this review helpful? 14 3

  • 17 hours ago
  • Travel
  • Minneapolis, Minnesota
  • Hotel Booking Service
  • 4
  • REVIEW RATING 4/5

The customer service rep, obviously in India, repeated everything back to me several times, and was quite nice, although difficult to communicate with. When my husband checked in at the hotel, he was told the reservation was charged to an American Express card (which we don't even have!), not the Visa I provided to the agent. Very frustrating as the Expedia agent repeated the number back to me... Read more

Was this review helpful? 0 0

  • 19 hours ago
  • Hotels and Resorts
  • Cypress, Texas
  • 4
  • REVIEW RATING 3/5

Booked hotel room through Expedia in Gainesville, TX. We asked Expedia representative three times if this hotel was pet friendly and was told yes three times. After driving 300 miles and arriving at the hotel with our dog, the hotel representative told was their hotel was not pet friendly. They are quick to charge your credit card but it takes at least 5 days to credit your credit card. When... Read more

Was this review helpful? 0 0

  • Jun 30
  • Travel Agencies
  • Charlotte, North Carolina
  • Flight Ticket Cancellation
  • 24
  • REVIEW RATING 4/5

Purchased an airline ticket online. From ticket search, through purchase and upon confirmation of purchase, Expedia reminded me that I could cancel my purchase within 24 hrs, if needed for a full refund. Well, the next day I learned my company needed me to be in another city the day of my Expedia departure date. When I tried to call to cancel within the 24 hr cancellation window for a full... Read more

Was this review helpful? 1 0

  • Jun 30
  • Airlines
  • Douglasville, Georgia
  • Airline Tickets
  • 11
  • REVIEW RATING 3/5

expedia is false advertising!!! they claim to have best price guarantee and that everything is to be apples to apples to get a refund if you find a cheaper rate in 24 hours thru another website. I found one for $98.00 instead of expedia for $176.00. Exact same airlines, itinerary, time. They said that their code was O and hotwires was Q . That was a loop hole to not refund. EXPEDIA MUST ALREADY... Read more

Was this review helpful? 0 0

  • Jun 29
  • Airlines
  • Flight Change
  • 17
  • REVIEW RATING 4/5

I had a very rude interaction with an Expedia supervisor who goes by the alias "Tyler G". He was consistently condescending and had no decorum of a customer service rep. Tyler threatened to have me on hold for an additional hour so I could speak to another supervisor. Of course, when I spoke with another representative, they were able to resolve the issue with my explanation. I spent 3 1/2 hours... Read more

Was this review helpful? 1 0

  • Jun 29
  • Travel Agencies
  • Briarcliff Manor, New York
  • Travel Insurance
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

You are Awful. Awful People! A Curse upon Your Houses! May You never NEVER go through what I have, My father's death, trip insurance for travel protection, a need to change, no one to help at the time, perhaps a suggestion to cancel the original flight, having to go to the airline myself to get to My Father before He was creamated only to receive an email response 5 days later after My original... Read more

Was this review helpful? 1 0
  • From mobile
  • Expedia
  • Jun 28
  • by anonymous
  • #657432

It's 11:30pm and We got to our hotel 3 hours ago and they didn't have our reservation because Expedia didn't do their job. We've been waiting and the girl who talked To us on the phone from Expedia just hung up on me and didn't give any kind of Explanation. I want them To talk To us Add comment

  • Jun 26
  • Travel Agencies
  • Houston, Texas
  • Flight Booking
  • 31
  • REVIEW RATING 5/5

I would like to share my experience with Expedia from today, June 26. The saga actually begins this past Tuesday, June 23. My wife attempted to make a reservation round-trip from Houston going overseas, with a departure date of July 8 and a return date of August 20. Expedia proceeded to charge our Mastercard credit card and to book us for an itinerary with a departure date of July 8 and a... Read more

Was this review helpful? 0 0

  • Jun 26
  • Travel Agencies
  • San Francisco, California
  • Travel Package
  • 19
  • REVIEW RATING 4/5

I pre-paid flight to NYC and hotel. When I arrived at the hotel it was the most old and disgusting hotel ever. I checked out and told the front desk I wanted to cancel my reservation. They informed me I would have to do it through Expedia. I have spent the last 5 days talking with Expedia Customer Service at least every day for 40 minutes and no resolution. The phone system hangs up before we can... Read more

Was this review helpful? 0 0

  • Jun 24
  • Travel Agencies
  • League City, Texas
  • Flight
  • 15
  • REVIEW RATING 4/5

I booked my flight through Expedia. The flight was with US Air but American airlines actually was the carrier. On the return leg I had a plane change in Dallas, but the Dallas to Houston flight was cancelled because they could not get enough crew members for the flight. The next flight that I could get on was at least the next day and maybe later, and I needed to get back to Houston. So I rented... Read more

Was this review helpful? 1 0

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