Expedia Complaints and Reviews

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  • 1,023+13 mobile complaints
  • $540K claimed losses
  • $521 average
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Premium      

  • Jan 21
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 177

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

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  • 21 hours ago
  • Travel Agencies
  • Tampa, Florida
  • Changed Hotel Reservation
  • 6

I booked a one way flight to Chicago, then a one way flight back to tampa, then a super 8 motel room. Got to Chicago, cab to motel, walk in and there is a smell, I check in, go to my room and it stinks worse3 than the lobby, I tell the clerk that it stinks and I would like another room. He says he can't do it he has no other room. I ask for air freshener and he says I don't need it because the... Read more

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  • 1 day ago
  • Travel Agencies
  • Tarzana, California
  • Refundable Tickets
  • 5

I booked refundable tickets for American Airlines with expedia.com. I checked American airline rules about cancelation. When I had to cancel due to health issue 2 there representative told me that I have NONREFUNDABLE tickets and charged me $200 per ticket cancelation fee. When I pointed that tickets are REFUNDABLE they still charged me cancelation fee claiming that it was airline charges. I... Read more

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  • 2 days ago
  • Travel Agencies
  • Readyville, Tennessee
  • Flight Credit
  • 1
  • 1
  • 8

I had a similar issue with Expedia. I provided all of the information required to obtain a flight credit worth almost $700 from a canceled flight in February, and evidently my email address had been lost at some point and they would not allow me to have my flight credit without giving them my email address. I provided them with every single email address I've ever had, only to find out that none... Read more

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  • Nov 21
  • Hotels and Resorts
  • Hotel Booking
  • 11

I am currently having a similiar experience with Expedia. I booked a hotel in Ho Chi Minh city which had 3 features Free Breakfast, Free Cancellation and Free internet. The booking /hotel voucher does not mention free breakfast. When I took it up with customer support initially 2 people failed to understand the problem. Finalyy when some one did and assured me that a corrected itenerary would be... Read more

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  • Nov 18
  • Travel Agencies
  • Mission Viejo, California
  • Room Booking
  • 13

At least they admitted it. Expedia screwed us up 3 times when we selected and paid additinal money for upgraded room, but got confirmation for a standard room. The first time I thought I just made a mistake. Second time I thought it was an odd coinsidence. Third time I cought it in the process and called them right away. They denied the whole thing. I spent three hours on the phone with... Read more

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  • Nov 18
  • Rentals
  • Columbia, South Carolina
  • Car Rental Insurance
  • 23

First weekend in October 2014, I rented a car thru Expedia to drive to watch my son run a cross country meet. When the rental insurance was offered, and a reasonable price offered, I decided to take advantage of it. Late on the first evening of my travel, I passed thru some areas where some bad weather was happening, and struck a garbage can that had blown into the roadway. This was on a Friday,... Read more

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100% FULL      

  • Nov 18
  • Hotels and Resorts
  • Bellevue, Washington
  • Vacation Package
  • 32
Expedia - False claims on Unpublished fare and false promises by customer service representatives
1 of 2

Extremely poor customer service.. I booked a 4.5 Star All Inclusive with Free Internet Hotel from Unpublished rate. But the hotel I got is neither All Inclusive nor it has Free Internet. I called customer service and they assured me it was cancelled on Saturday. But, now I get a mail saying it is not cancelled. I had to call customer service again and they say it's not in their hands. I'm on... Read more

Was this review helpful? 0 0

     

  • Nov 14
  • Travel Agencies
  • Saalfelden, Salzburg
  • Hotel Booking
  • 22

In Sep 2014, I booked a one-night stay with a London hotel through Expedia.com. I could not make it and decided to cancel. Called Expedia and the customer service told me that I need to contact the hotel which I did. The hotel confirmed that they refunded Expedia but I never received the refund back from Expedia. I tried calling them but was cut off several time , then I started writing... Read more

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  • Nov 13
  • Travel Agencies
  • Southsea, Portsmouth
  • Airline Tickets
  • 11

purchased a return flight for my wife to brazil , with a week to go till her return we still had not received our visa so i rang a total of 7 times to change the date. when you call you get india and no disrespect they do not understand anything only repeatedly we are sorry total bull s**t I was advised i could keep my wifes ticket open if i paid 100 euros and then any difference once we... Read more

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  • Nov 11
  • Travel Agencies
  • Gresham, Oregon
  • Vacation Package
  • 28

Bought a vacation package (Hotel & Air) through Expedia in July 2014, for travel December 29th 2014 - January 7th 2015. At the end of October I was notified by the airline that the return flight was canceled for that day (Jan 7th) However, the flight was available on Jan 8th. So, I called Expedia and explained the situation, and that I'd like to add 1 night to my vacation….What a... Read more

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