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1.5 Based on 421 reviews
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  • Customers like
    • Price comparisons 10
    • Easy website 9
    • Lower price 7
  • Customers don't like
    • Extremely poor customer service 106
    • Lack of response from expedia 41
    • Substandard service 29

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a supervisor Angele(?). This individual was the person... Read more

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  • From mobile
  • 13 hours ago
  • #887612

Was on the phone for 45 min, was transferred 4 times. Was told by expedia the hotel would not refund money. Hotel said they would and expedia would not. My husband was there speaking with the manager of the hotel at the same time expedia was calling to verify information. Finally manager had to threaten to cancel expedia membership. We are getting refunded.

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The night before my trip I discovered Expedia accidentally cancelled my flight from Portland, OR to Vancouver BC (for a connecting flight to London). I spent five hours on the phone, I was put on hold for 45 minutes at a time and transferred to numerous representatives and supervisors. Finally they told me they were responsible but could not book me on an alternative flight. I booked this myself and had to insist for a refund as one was not... Read more

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I booked a Vacation package with Expedia 7/6/16 Itinerary No.: 1139794051931. The package promised $400 in 'Resort Credits'. When I called to verify what a 'Resort Credit' was, I was told on arrival you will receive $400 in vouchers. Satisfied I booked the package. Later that evening while reviewing the confirmation email my wife noticed the Vouchers were not mentioned. We called back and were informed that we misunderstood and that the... Read more

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I am trying to change the flight dates for my parents travelling to India. I have been on the phone for three hours and at the end of each hour they disconnect my call. I call back and I end up talking to a different agent and we go in circles about my request. The agent say" just a few minutes" and the the cycle repeats. I am now sitting by my phone on the hold and the music going for the fifth time. This is the last time I use Expedia. They... Read more

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I should have been charged a single $200 cancellation fee for changing my round-trip from San Diego to Washington DC. But Expedia insisted on charging me $400. I chose a round-trip ticket and was given a single price. But Expedia divided the trip into two parts. I was wondering why I had to put my credit card information two times. I thought there was a problem with the software. I assumed that there was an accidental malfunction. Now I believe... Read more

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I understand your frustration with EXPEDIA. I booked a fancily trip with EXPEDIA to Orlando from Memphis. We had six in our party. I was unable to attend because of illness, and even though I purchased insurance from EXPEDIA, all EXPEDIA wanted to do was deny liability. I was diagnosed with a lump on my lung. The last thing I wanted was to find out I had lung cancer in Orlando, so I attempted to cancel the trip and ask for refund of... Read more

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I paid for a trip hotel stay for seven days in advance. Two days into my trip i gad a critical family emergency and needed to get back home asap. I called expedia and explained my emergency and asked for a one time courtesy refund so i could use the money to fly home. They refused. No compassion and the customers service was rude. Never ever use EXPEDIA! You can expect very unsympathetic and rude people. Im still stuck here and have not been... Read more

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I have been dealing with the Best Price Guarantee for 2 months now. ( over a 150.00 refund due) I sent them screen shots of the info they needed. Spoke with a supervisor that told me they had all they needed but couldn't refund the difference till I had used the reservation. Got back yesterday, called today. After 50 minutes I was told that because the actual address of The Travelodge by the Space Needle is not on the photos they can not honor... Read more

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I made a non refundable hotel reservation through Expedia. When I entered my check in date everything was fine. When I entered my check out date the website jumped ahead several days. I fixed it twice, then checked to see if multiple nights were required to reserve. Multiple nights were not necessary, I fixed the check out date and entered my reservation. On my confirmation Expedia booked me for 3 nonrefundable nights when I only wanted 1.... Read more

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Had to reserve a hotel room in Denver for my wife while I was in a hospital for surgery. Wan't sure how long I would be there so I actually made two hotel reservations in case it needed to be extended. My wife actually cancelled the first reservation early and also the second on. Expedia website says a refund will be applied if it is cancelled. They claim the hotel would not authorize it. My contract and payment is with Expedia not the... Read more

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