Expedia Complaints and Reviews

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Expedia
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1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8, ,
  • 1,002+12 mobile complaints
  • $530K claimed losses
  • $520 average
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  • Jan 21
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 87

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

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  • 1 hour ago
  • Travel Agencies
  • Awful Customer Service
  • 3

On October 2nd I tried to book a vacation package online, but the website wasn't working. I had to call and make the reservation over the phone. I was emailed a confirmation but never my itinerary. I had to contact customer service to get my itinerary weeks later. I then saw that they booked my flight incorrectly. I called customer service and was told 5 different things by one man - from the... Read more

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  • From mobile
  • Expedia
  • 1 day ago
  • by anonymous
  • #550251

My hotel sucks ***. Rude people.. horrible shuttle ...gross room...old and lame facility. If it wasn't already paid for i would leave Add comment

     

  • 1 day ago
  • Travel Agencies
  • Hotel Booking Refund
  • 9

I had made a hotel booking through Expedia. And already made a full payment using my debit card. However, I received an email a week before my booking date stated that I need to make another payment (wire transfer) to Expedia because they can't charge my debit card. And they promised to refund my money back within 5 days. So I made another payment to Expedia. It's been more than 5 days now and... Read more

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  • 2 days ago
  • Travel Agencies
  • Shuttle Bus Service
  • 9

Hi Expedia, I thought the main purpose of a customer service team is to resolve and satisfy customers issues. I am not requesting a refund just for the *** of it. The airport shuttle dropped me off at the wrong hotel and told me to get off the bus. I was lost, tired, and uncomfortable in country that was completely foreign to me. The reason I purchased the transport service was to avoid that. I... Read more

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  • 2 days ago
  • Travel Agencies
  • Ticket Booking
  • 9

WARNING Expedia is a BOOKING NIGHTMARE I am writing to complain of the appalling service Expedia has given me on booking an airfare as part of a package holiday. When I made the booking a couple of months ago, your website was not working, so I had to make the booking on the phone. The agent who made the booking misspelled two of the passengers names on the airline tickets. When I called to have... Read more

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  • 2 days ago
  • Travel Agencies
  • Reservation Service
  • 6

Before finalizing the booking please make sure you read the terms and conditions of the refund policy and also the room type which you select. Check with the representative if they have selected the exact room type and this will be highlighted in the recap page. The recap page is boring and most of the people tend to avoid it but listen to it carefully, it really helped me. Before they could... Read more

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  • Oct 22
  • Travel Agencies
  • Weddington, North Carolina
  • Hotel Breakfast
  • 1
  • 1
  • 16

I booked with Expedia on line one night at Midas hotel Pasay Manila. Deluxe room for 2 with free Internet and free breakfast. I booked put my credit card information into system all approved. My wife went to Midas Hotel registered and front desk said Deluxe room free Internet no free breakfast. Called Expedia spoke to Edgar he said he sees that breakfast comes free with booking. Tells me hold on... Read more

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  • Oct 21
  • Travel Agencies
  • Carlsbad, California
  • Duplicate Room Booking
  • 1
  • 1
  • 8

This is my second fraudulent/encounter with Expedia. After the last experience I swore I would never use them again! They are now using different names when it is actually EXPEDIA! I booked a reservation for 2 nights online through "Reservation Counter". When I arrived at the Sheraton Carlsbad Resort and Spa they showed two prepaid reservations for two rooms . I was traveling alone and had... Read more

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  • Oct 20
  • Travel Agencies
  • Ticket Change Fee
  • 10

Had to cancel a flight and rebook with expedia. They make you call in to use any credit. After 4 calls that were disconnected while on hold a total of over 2hours, finally got someone to re-book a flight. I'd already found the flight I wanted on expedia and gave it to them. they told me that the price I found must've already been gone and new price was $100 per ticket more (on top of the $200... Read more

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  • Oct 19
  • Travel Agencies
  • Flight Change
  • 17

DO NOT EVERY BOOK ANYTHING WITH THIS COMPANY. THEY ARE A DISGRACE. I called to change my flights and they refused to. They Jet Blue wouldn't allow them to. I called Jet Blue and they said expedia is lying and they don't want to make any changes. The supervisor told me to have Expedia call them on three way. I asked the supervisor Frank at expedia to do so, and he refused. He was very rude and... Read more

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