Expedia Complaints and reviews

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  • 869 complaints
  • $580,556 claimed losses
  • $668 average
  • 56588 since Aug 07, 2007

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Expedia reviews, Expedia complaints, read Expedia reviews, find Expedia reviews, Expedia scam reports
  • 869 complaints
  • $580,556 claimed losses
  • $668 average
Had an experience with Expedia?
Submit review ›
869 reviews found
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  • 22 hours ago
  • Sarasota, Fl
  • Pet Surcharge
  • 5

My wife and I wanted to visit Sarasota overnight, and to bring our dog, We searched Expedia for hotels/motels that accepted dogs and settled on Hyatt Place, which came up when we set pet-friendly as a selection criterion. We checked all the terms & conditions and hotel policies, and the only reference to pets under hotel policies/pets was that we were limited to a small dog. We booked and... Read more

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  • Apr 12
  • Bethpage, New York
  • False Hotel Description
  • 5

expedia described the howard johnson hotel as clean, safe area etc the picture on their website showed a hotel out in an open sunny spot. NOT NOT NOT it was in a disgusting industrial area, between2 larger buildings. had to step into a pit filled with water to get to the room! expedia should be ashamed, they are liars, they do not check out the hotels THEY R IN IT FOR THE MONEY I FILED A... Read more

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  • Apr 10
  • Gurgaon, Haryana
  • Cancelled Tickets Refund
  • 5

I had booked the flight tickets from Delhi to Edmonton (Canada), but because of some reasons, I had to cancel the tickets, on 21st March and rebook the same on some other flight for some other dates. While cancelling by calling Expedia customer care, it was told that, the refund process will take 15 days including refund to my account. However, even after more than 20 days, the refund has not... Read more

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  • Apr 08
  • Jackson, Tennessee
  • Hotel Reservation
  • 2
  • 18

Someone called me about a hotel reservation that was billed to my credit card that I disputed. The horrible customer service person said I made the reservations so I would pay for them even though I have no confirmation for a reservation. I told her I would not pay for some hotel room for a date 2 weeks out and they should cancel it since charges are being disputed. She threatened me and said it... Read more

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  • Apr 07
  • New York City, New York
  • Bad Customer Service
  • 10

This will be somewhat long but if anyone reading this is going to use it to base their decision to book with Expedia please be patient. The first thing I want to say is that I'm someone who travels a fair amount of time. I consider that taking at least 3 trips a year through flight to both domestic and international locations. I've been doing this since 2010. I have booked all of my flights... Read more

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  • Apr 07
  • Northbrook, Illinois
  • Hotel Room
  • 11

I booked a trip on expedia.com for a hotel on Saturday 4/5/2014. On sunday my girlfriend called me and said she booked the same hotel and same room for $60 less on Agoda.com. I called expedia. They transferred me 4 times until I the call was dropped. I finally got a hold of them today and explained situation. I was told that the best price guarantee is only good for 24 hours from the time you... Read more

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  • Apr 01
  • Customer Service Agent
  • 1
  • 17

This is not a question. I called Expedia to ask about airport distances between Miami airport and the hotel location that I was planning on. I asked to find out the distance from airport to the Newport Beachside Hotel in Miami and was asked a few questions about travel plans. After a few minutes of her insisting that I answer all question relating to my travel plans, I asked her (your rep) to... Read more

Was this review helpful? 0 2

  • Apr 01
  • Account Creation
  • 1
  • 7

WORSE ONLINE COMPANY TO BOOK FLIGHTS FROM........They take your personal information and create accounts under your name with out your consent or knowledge. They offer any kind of gift card or voucher, it can only be redeemed or accessed by the account the customer did not create. When you call head office there is no real operator that can direct a call. In fact leaves you to believe that no... Read more

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  • Mar 28
  • Ellijay, Georgia
  • Hotel Reservation
  • 13

Booked a room with Expedia and the hotel advertised that they had free shuttle. I specifically asked the rep if the shuttle included the Miami port. The expedia rep stated that it did include our port and stated so on my reservation. When we got to hotel we were told it would be $120.00 round trip for our port. Tried for 2 hours with Expedia to talk to a supervisor and was put on hold up and hung... Read more

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  • Mar 28
  • Charlottetown, Prince Edward Island
  • Ticket Booking
  • 11

Booked expedia via TD Visa. Booked ticket under maiden name with hyphenated married name. Call to change name, advised need to cancel ticket, re issue new ticket & pay difference on ticket being booked at that time. I agreed. Once ticket was cancelled United advised no refunds on name change, needed to buy whole new ticket $1000.00 more then 1st. Advised Expedia we did not want ticket... Read more

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