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  • Customers like
    • Price comparisons8
    • Easy website5
    • Nothing about the expereince4
  • Customers don't like
    • Extremely poor customer service65
    • Lack of response from expedia35
    • False claims25

Premium

  • Jan 21, 2014
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 3
  • 3
  • 1207
  • REVIEW RATING 5/5

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

Was this review helpful? 17 3

  • 1 day ago
  • Travel Agencies
  • College Park, Maryland
  • 6
  • REVIEW RATING 4/5

I just booked a vacation package "bundle" that included air fare. I chose my destination and dates prior to choosing the hotel. Expedia advertised one flight from my city to Daytona Beach. I made the selection and paid using my credit card only to find out that my flight was booked with frontier airlines to Orlando and my hotel is in Daytona Beach ( 1 hour away). I immediately called Frontier... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Travel Agencies
  • Florian, Santa Catarina
  • Flight Tickets
  • 4
  • REVIEW RATING 4/5

I bought tickets from Brazil to US with Expedia and was not allowded to travel, the airline did not accept the booking. After a big headache at the airport, son crying etc..., Expedia attendant told me to buy new tickets by myself to travel next day, and so I did (paying 3 times the regular price). Expedia attendant told me they would reimburse the difference. After 10 month, dozens of calls,... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Travel Agencies
  • Bend, Oregon
  • Awful Services
  • 5
  • REVIEW RATING 4/5

I booked with Expedia, instead of directly with the airlines and hotels directly, and I regret it!! Our flights to our destination were booked with Alaska, and the flights home with United. United changed our flights home so that it added 6 HOURS of travel time to our itinerary. I called, there are only two other (equally crappy) options that they offered. So I told them no, I just want to... Read more

Was this review helpful? 0 0

  • Aug 30
  • Travel Agencies
  • Denver, Colorado
  • 9
  • REVIEW RATING 4/5

I wish I could give them 0 stars. I called last night and spoke with Tom at cuts service. I advised him that I needed to cancel my hotel Rez because of some financial hardships: he said he would contact the hotel to get approval for the cancel and that someone would call me today. That never happened so I called them again and they apparently have NO record of my call. Then they tell me the SAME... Read more

Was this review helpful? 0 0

  • Aug 29
  • Travel Agencies
  • Seoul, Seoul
  • Travel Insurance Problem
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

I took the travel insurance for my round trip airline ticket between San Francisco and San Diego. I then tried to change the return leg of the travel without paying the penalty, thinking my insurance would cover any additional fees. Expedia said that the insurance was only to cover the basic fee, not the re-issue fee by the Virgin America, and I would have to pay $100 for the change. They may be... Read more

Was this review helpful? 0 0

  • Aug 29
  • Travel Agencies
  • Ticket Change
  • 10
  • REVIEW RATING 4/5

I'm a high volume user - gold + supposedly... Their Customer service is horrible. Because of my status they advertise a special tel # to get you faster service. What you get is the same foreign Operators answering the calls whom can't understand English asking you all your numbers, itinerary, phone email, etc and then they ask to transfer you to Gold +... They you get transferred and YES they... Read more

Was this review helpful? 0 0
  • From mobile
  • Expedia
  • Aug 27
  • by anonymous
  • #689922

Airline cancelled flight and rebooked my ticket. Airline advised expedia who never notified me of later flight. Day wasted, connections missed & red eye flight for premium money! Will never book with expedia again! Add comment

  • Aug 26
  • Travel Agencies
  • Sydney, New South Wales
  • Flight Booking
  • 10
  • REVIEW RATING 4/5

1. Booked a flight. 2. Airline changes schedule. 3. Flight now arrives 1 hour later at destination, meaning I'll need to reschedule all onward journeys. 4. Received email from Expedia saying they tried calling me but no answer. I received no such call. 5. Called Expedia (1) explaning the above and seeking alternatives (perhaps arriving earlier) 6. Told it would be handled by different team and... Read more

Was this review helpful? 0 0

  • Aug 25
  • Travel Agencies
  • Ottawa, Ontario
  • 6
  • REVIEW RATING 4/5

Well I purchased a recommended hotel in Chios and used PayPal. Bad choice both ways. PayPal under their terms clearly state travel is not protected so don't use them! Use Visa etc. The hotel had no air conditioning working and was bug infested. It's been 7 weeks and Expedia has done nothing but ignore me. Going to small claims court now going for hassle and interest and costs of getting new... Read more

Was this review helpful? 0 0

  • Aug 24
  • Travel Agencies
  • South Lyon, Michigan
  • 7
  • REVIEW RATING 4/5

Expedia overbooked me into a hotel (Los Angeles Adventure All Suites Hotel) then tried to rebook me into this same hotel again when I called to rebook. I called again and was booked into another hotel. Now I ask for a refund for the charge of the first hotel, Expedia said they couldn't because the hotel wouldn't. I did not stay there because they had no room left. Total disgusted by the Expedia... Read more

Was this review helpful? 0 0
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