Submit ›
  • Customers like
    • Price comparisons7
    • Easy website4
    • Worst human possible2
  • Customers don't like
    • Extremely poor customer service65
    • Lack of response from expedia34
    • False claims23

Premium

  • Jan 21, 2014
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 3
  • 3
  • 1099
  • REVIEW RATING 5/5

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

Was this review helpful? 15 3
  • From mobile
  • Expedia
  • 16 minutes ago
  • by anonymous
  • #677384

*** Expedia Bots won't stop calling me, even though I told Expedia Co. To have them stop Add comment

  • 1 hour ago
  • Airlines
  • New Orleans, Louisiana
  • Air And Hotel Bookngs
  • 3

The airline ticket does NOT include the price of seats. Airline will charge a fee to assign seats as booked via Expedia. Or you have to buy a seat on each leg of trip on website. The excuse that "it says it in the contract" is a lame one as there is NO statement that there is a cost on top of what you pay. Expedia said they don't include that b/c it "MAY" happen but not always. Baloney. And... Read more

Was this review helpful? 0 0

  • 21 hours ago
  • Travel Agencies
  • Expedia Refund Policy
  • 4

I am on hold with Expedia at the moment. I have been on the phone with them for an hour and 15 minutes. They cannot figure out why my refund for the trip that I canceled was $50 less than what I actually paid. They put me on hold and never got back to me. Its crazy. I have been a loyal customer to Expedia. I even have Expedia credit card but I will think twice before booking anything from them... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Tourism
  • Wenatchee, Washington
  • Disneyland Tickets
  • 11
  • REVIEW RATING 4/5

I NEVER write reviews but must warn others. Just took my kids to Disneyland. Booked the trip on Expedia (first time) including three - 4 day Disneyland Park Hopper passes ($900). Got to park the first day (July 25) and they had no record of the tickets being reserved (even though I had the vouchers printed off from Expedia & my ID). Spent about 30 minutes at the ticket booth. Disneyland was... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Travel Agencies
  • Ithaca, New York
  • 3
  • REVIEW RATING 3/5

After royally jacking up my itinerary, an Expedia supervisor assured me that I would be receiving a voucher towards my next flight as compensation. I called back to ask the amount of the voucher the next month, and they told me $350. I called back to redeem my flight weeks later, and the record of the voucher had been lost. I spent a day dealing with incompetent customer service... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Travel
  • 3
  • REVIEW RATING 4/5

booked flight and car package on the phone with a representative. the other companies notify the day of the flight about on time arrival, etc. expedia did not. no real price guarantee if price is lowered, as one finds with orbitz. did not send email confirmations of order and it took several calls to straighten out the email address!! they completely botched the car rental order and put in for a... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Travel Agencies
  • San Jose, California
  • Hotel Reservation
  • 2
  • REVIEW RATING 4/5

I have used Expedia a few times and find it only useful with extremely expensive high-end hotels. In all other cases, the price I would have paid booking directly with the travel and lodging provider(s) was lower. Each time I brought this up with Expedia, they found some fine print to support not honoring their "best price guarantee." Also, after taking time out of my rather tight schedule to... Read more

Was this review helpful? 0 0

  • Aug 01
  • Travel Agencies
  • Naperville, Illinois
  • 3
  • REVIEW RATING 4/5

It's ashamed how when an emergency happens to make a change on flights they can't at least waive the change/cancellation fee due to a death in the Family or even try to help me With something that can help me arrive. And I'm always using this company for business. It's not like I'm cancelling my flight I just need a sooner date to departure so I won't be missing the funeral. This is really sad... Read more

Was this review helpful? 0 0

  • Aug 01
  • Travel
  • Staten Island, New York
  • Reservation Service
  • 3

On July 5 booked a trip with my wife through EXPEDIA.COM., itinerary # 1110107155184. On its website we were made to believe that if we buy travel protection package plan through them, we will have the right to cancel our trip for any reasons without any penalty or fees at any time prior to 48 hours before scheduled of the trip. When I called Expedia.com to cancel our trip for at least 14 days... Read more

Was this review helpful? 0 0

  • Jul 31
  • Airlines
  • Anderson, Indiana
  • 3
  • REVIEW RATING 4/5

Terrible experience. Had to change my ticket and it took almost an hour to get through the process. So the price changed from the time I started until the time the call ended by $70. Expedia would not eat the charges. Passed it on to their now ex-customer. Customer service repeated "I'm sorry" about a hundred times but it is really quite meaningless when they do nothing to rectify the situation.... Read more

Was this review helpful? 0 0

Had an experience with Expedia?

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Expedia. However, many companies do monitor reviews on our site.

 
×
You are reading about Expedia.
Filing a new complaint about
×