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  • Customers like
    • Price comparisons3
    • Easy website3
    • Lower price2
  • Customers don't like
    • Extremely poor customer service65
    • Lack of response from expedia33
    • False claims23

Premium

  • Jan 21, 2014
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 3
  • 3
  • 802
  • REVIEW RATING 5/5

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

Was this review helpful? 12 3

  • 21 hours ago
  • Airlines
  • Opelika, Alabama
  • Flight Booking
  • 2
  • REVIEW RATING 4/5

I have been using Expedia.com and Expedia.ca for several years now and recently experienced their poor Customer Service. I booked a flight to Korea last week and neither received an Itinerary nor a receipt for my flight and Traveler's Protection insurance. I called once last week and three times today to resolve the issue. The first time I called to resolve the issue with Expedia, the gentleman... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Hotels and Resorts
  • Kingston, Pennsylvania
  • Rewards Program
  • 1
  • REVIEW RATING 4/5

I called the toll free number after finding out I did not get reward point credit for hotel trip. After going through all the options and waiting finally got a person speaking very poor English. After explaining my dilema I was told I would not get my points because they didn't have me listed as a member. How can this be I asked when I registered to book my reservations, have made trips in the... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Travel Agencies
  • Houston, Texas
  • Vacation Booking
  • 12
  • REVIEW RATING 4/5

Last night we tried booking a mexico vacation through Expedia, and after giving our card information were told there was an error. Long story short, they went ahead and extracted the amount due for our trip and flight (obviously thousands of dollars) and got nothing in return. No reservations, no airline tickets. After calling costumer service and being put on hold and passed around to different... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Travel Agencies
  • Cancellation Policy
  • 11
  • REVIEW RATING 4/5

I made a booking, which was cancelled blaming me , instead it was Expedia's own processing problem , my credit card provider told me they had approved the payment and gave me the authorization code. Still the problem persisted , I was emailed that everything was ok and could rebook, which I could not do, I was promised a phone call which did not happened, I called from the UK to the USA about 6-7... Read more

Was this review helpful? 0 0

  • May 19
  • Travel Agencies
  • Key West, Florida
  • Flight Ticket Change
  • 8
  • REVIEW RATING 3/5

I booked a round-trip flight from Philadelphia to Key West for my brother's wedding in May of 2015. The flight down was cancelled by the airline, I had to contact Expedia to get a new flight which got me to Key West late with a long layover. Fine, inconvenient, but tolerable. On the way home, I went to check in for my flight, which I found had been changed from 11:30am to 7am and no one had... Read more

Was this review helpful? 0 0

  • May 18
  • Travel Agencies
  • West Hollywood, California
  • Flight Change
  • 13
  • REVIEW RATING 4/5

It was horrible customer service. I called to customer service of Expedia for change my flight. I was more than 2 hours on line with same Expedia representative, he could not help me during long time. And finally disconnected call. No one did not call back to me. I tried to call to Expedia one more time, but could not reach any representative. I tried to ask call back from web site, but it does... Read more

Was this review helpful? 0 0
  • From mobile
  • Expedia
  • May 17
  • by anonymous
  • #637458

I'm in a Crack head hotel that is dirty and just nasty found a used Crack pipe and a haft smoked joint I have a 2 way mirror above my sink and the floor have no been cleaned for a week that I know of Add comment

  • May 17
  • Travel Agencies
  • Auckland, Auckland
  • Airline Tickets
  • 6
  • REVIEW RATING 3/5

Bought 2 tickets 1mth prior to my mum & daughter flying from Auckland, NZ to Melbourne, AUS in Dec 2014. Received confirmation email from Expedia day before flight with both tickets confirmed. Turned up to the airport to find they had cancelled my mum's ticket with no explanation! Had to purchase a full price ticket because their customer service team couldn't help! (Service Centre in India)... Read more

Was this review helpful? 0 0

  • May 16
  • Travel Agencies
  • Goodlettsville, Tennessee
  • Travel Rerouting
  • 12
  • REVIEW RATING 5/5

SO I got a flight for BNA to MNL and paid for it before. However in the airport, I got my bags checked in and my boarding pass issued - meaning I'm already in and ready to fly. But due to the traffic in TSA checkpoints, I missed my flight. Now, it should be a prerogative of a reputable company such as EXPEDIA to provide rerouting or rebooking on a immediate manner in accordance with the policy.... Read more

Was this review helpful? 0 0

  • May 14
  • Travel Agencies
  • Paris, Ile-De-France
  • Flight Booking
  • 18
  • REVIEW RATING 4/5

BEWARE DO NOT USE EXPEDIA. I have 2 on-going problems with Expedia and I advise everyone not to use them: first, when booking flight tickets with them, twice they have blocked far more money on my credit card than the value of the flight (over 1500 USD more each time). When I called, I was quickly told it was a "deposit" in case I damaged the hotel room. I responded that I did not book a... Read more

Was this review helpful? 0 0

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