1.6
  • Price comparisons3 votes
  • Lower price2 votes
  • Easy website2 votes
  • Extremely poor customer service64 votes
  • Lack of response from expedia33 votes
  • False claims23 votes
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  • Jan 21, 2014
  • Airlines
  • Tampa, Florida
  • Plane Ticket
  • 3
  • 3
  • 727
  • REVIEW RATING 5/5

Jan.5,2014 I went online to order a plane ticket from tampa to milwaukee to be used in March. I did not submit this ticket because I wnted to make sure I got the right dates. Called my bank to make sure the $300 did not go through. They told me I needed to contact expedia. This was Jan.6,2014. I called they hung up I called they hung up it took 4 different individuals unitl I got hold of a... Read more

Was this review helpful? 11 3

  • 18 hours ago
  • Hotels and Resorts
  • Mount Vernon, New York
  • Cancellation Policy
  • 4
  • REVIEW RATING 3/5

I made a reservation to CA and had to cancel it because my dad passed away. Expedia told me that I had to use my ticket credit by the 27th of next year, 2016. In the letter I received from Expedia stated that there is no booking fees. When I call Expedia to make a new reservation am told that I have to pay $150.00 for booking fee. Everyone I spoke to refused to talk with me and after 2 minutes... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Travel Agencies
  • Flight Ticket
  • 7
  • REVIEW RATING 4/5

Expedia refuses to process a refund for a canceled flight. I am their prisoner. The flight is canceled, so the ticket is unusable. When I call they take my information each time as if they have never heard from me, or heard of my canceled flight issue. I have asked them to make notes, but it appears that they will not. Inevitably they tell me they have to call the airline, and then put me on... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Travel Agencies
  • Cairo, Al Qahirah
  • Flight Booking
  • 8
  • REVIEW RATING 4/5

I've been trying to call expedia customer service to change a flight booking more than a month in advance. The process has taken more than 3 hours of my day because they leave me on hold for more than half an hour until connection is lost. They agreed on changing my ticket and kept leaving me on hold for 3 hours to get a confirmation. Then after wasting all that time they got back to me with a... Read more

Was this review helpful? 0 0

  • Apr 22
  • Travel Agencies
  • Lansdowne, Pennsylvania
  • Airline Tickets
  • 5
  • REVIEW RATING 4/5

Forget booking through Expedia. They are a nightmare! They are refusing to refund an amount owed after I found cheaper prices ON THE SAME FLIGHTS FOR THE SAME DATES. Not "I Bought on Expedia and found better prices on Kayak/Priceline/Travelocity." No - this is Expedia had better prices than Expedia! As you will read from all the other complaints on Better Business Bureau and Consumer Affairs,... Read more

Was this review helpful? 0 0

  • Apr 22
  • Travel Agencies
  • Piliscsaba, Pest
  • Flight Booking
  • 3
  • REVIEW RATING 3/5

We booked a flight with Expedia. The flight got cancelled so we are entitled to get our money back. We have been trying to do that for 2 weeks with no succeess - called, emailed, they do nothing. Do you know which regulatory body I can turn to with my complaint regarding Expedia's unacceptable service? What can I do to make them process my refund? Has anyone had a similar experience? They put me... Read more

Was this review helpful? 0 0

  • Apr 20
  • Travel Agencies
  • Houston, Texas
  • Travel Package
  • 8
  • REVIEW RATING 4/5

I was trying to book online a complete travel package, but could not get their site to take my known traveler number (to ensure TSA Precheck). I called Expedia to have them help make sure my number got entered for the airline. A month later I checked in online for the airline and Expedia had not entered my number, so no TSA precheck. Normally this would not be a big deal, but my flight boarded... Read more

Was this review helpful? 0 0
  • From mobile
  • Expedia
  • Apr 17
  • by anonymous
  • #623512

I had a very bad experience with expedia when i paid for insurance tickets in order to cover any changes or cancelation and i end up requesting 150 usd per ticket as extra fees for changing Add comment

  • Apr 16
  • Travel Agencies
  • Uniontown, Pennsylvania
  • Flight Booking
  • 16
  • REVIEW RATING 4/5

Just got off the phone after 1 1/2 with Expedia. First tried to book online. It wouldn't go through. Called to get customer assistance, spent a loooong time on the phone there. Finally got flight booked. No email confirmation was coming through so I got nervous and called back. Glad I did because I was booked to the wrong city!! The gentleman I talked to this time was not helpful at all. ... Read more

Was this review helpful? 0 0

  • Apr 16
  • Travel Agencies
  • Charlotte, North Carolina
  • 16
  • REVIEW RATING 4/5

I have never been so pissed with a company before if you make a mistake you are screwed with this company. I will tell very one that this is a rip off. Made a reservation saw a mistake called your company and in less than five minutes I have lost my money. This is a rip off and I will let everyone know it!!! I work hard for my money and to have it stolen like this will be bad karma on this... Read more

Was this review helpful? 2 0

  • Apr 15
  • Travel Agencies
  • Hotel Booking
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I booked a hotel in last month but I was not able to check in because I am not 21 years old. So I called Expedia again and find another hotel. The women over the phone said I would receive my refund in several weeks. And I verify with the hotel front desk, they told me this is refundable. After 3 weeks, I have not receive my refund yet. So I kept calling them but they kept telling me your case is... Read more

Was this review helpful? 0 0

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