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Expedia

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405 complaints

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Expedia.com is one of the most popular travel websites. It is wholly owned by Expedia, Inc. The site was created by Lloyd Frink and Rich Barton. Expedia.com provides a diverse range of services related with traveling such as hotel reservation, booking of the tickets, car rentals, numerous vacation packages and other entertainment. Expedia offers its services with the help of Internet and phone travel agents. In 2006, Exedia.com became the most innovative company and best travel Internet-based agency and was awarded a Webby Award.

Besides, Expedia has the best consumer feedbacks in the industry and it is top rated in consumer satisfaction. Please try to contact Expedia Customer Service directly prior to posting any complaints on this site.

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Expedia Complaints & Reviews

Expedia Reviews

Msivak
Expedia and Citibank telemarketing

This past Summer we obtained an Expedia/Citibank Visa card for our vacation. The first time we attempted to use the card while on vacation, Citibank declined the charge. We contact...

#292485
Jan 27, 2012
7

Smak4432
Expedia is a joke

Long story short, I got bumped from my return flight out of Jamaica recently while I was on vacation. I had assigned seats on this return flight but that didn't matter. According...

#292044
Jan 25, 2012
20

Anonymous
Expedia a nightmare

Booked a vacation. Had to cancel due to critical illness. Accepted an airline credit with Expedia with cancellation charge. No problem. Redeemed credit and booked a ...

#291365
Jan 23, 2012
42

Anonymous
AVOID Expedia! Book through the hotel instead!

Do not, under any circumstances use Expedia to book a hotel!!!! If you value your money and your time, stay away from Expedia!!! I was looking at hotel information a...

#290532
Jan 20, 2012
74

Chashmonit
Expedia is fraudulent! Big time liars!

Heard about an indoor water park in Ocean City--about 1 1/2 hours from me. Google searched and found it under expedia. After entering our information, expedia came back with a roo...

#290525
Jan 20, 2012
66

Anonymous
Expedia quoted 1 price and charge a differant price.

I attempted to book 2 hotel rooms for 1 night with expedia.com. I told the rep that 1 room would have 4 adults and the other room would have 2 adults and 2 children. I was quoted a...

#290066
Jan 18, 2012
53

Anonymous
Expedia - no reservation or room at the Inn

Arrived at our hotel in the Berkshires during peak foliage week. The innkeeper showed us the message from Expedia booking the wrong weekend. We had the written confirmation email...

#289972
Jan 18, 2012
64

Anonymous
10 Year Wedding Anniversary ruined by Expedia

We had a vacation planned for our anniversary but my hubby got stuck at work and had to fly out a day later. We booked a flight with Expedia, who I have used many many times before...

#288403
Jan 11, 2012
123

Saccol
Expedia are a joke

Oh how I wish I had seen this site before ever dealing with Expedia. I found a package that i liked, flight, hotel and car all was great. I phoned the call centre to book the hoild...

#288060
Jan 11, 2012
118

Samantha...
Expedia - Exspedia ripped me off

I booked a flight and hotel a year ago and asked to cancel it 5 months before the trip was supposed to happen. they said i had a credit of $255 half of what i was really owed. I tr...

#287916
Jan 10, 2012
115

Natalink...
Expedia.com ticket REFOUNDS !!!

I boooked ticket from expedia.com (lufthansa airlines) but i got sick was not able to use this ticket. I will just say i spend 500 pounds for it ! when i call them they send me t...

#287787
Jan 10, 2012
100

Anonymous
Expedia - Long wait time, cancelled flight, hung up

I booked a flight with Expedia. I called to inquire about how much it would cost to make changes to the flight. I did not authorize any changes to my flights. Two days later I s...

#287673
Jan 09, 2012
88

Anonymous
Expedia flight

I went online to book a flight to Goa (india) cost return almost £900. the flight was booked for the 7th dec, i rang their india call centre on the 6th to say my visa had lost it&...

#287603
Jan 09, 2012
86

Kdjfski
Do Not Use Expedia

Last week I was trying to book a few nights stay at a ski resort through Expedia. When I would get to the end of the booking process I received an error message saying my trip was ...

#287536
Jan 09, 2012
97

Anonymous
Expedia insurance fraud

My husband suffered a heart attack during our vacation which required us to purchase a new return ticket for a later date. I purchased the ticket through Expedia and paid an additi...

#287426
Jan 08, 2012
114

Anonymous
Expedia Unpublished Rate Scam

Do not think you are getting a deal with the unpublished rates up to 40% off! They state "deep discounts" and "up to 40% off" and in the 3.5 star category they give examples of Hi...

#287127
Jan 07, 2012
127

Woodwose
Expedia Stole My Money and Then Lied About It!

I was in Fort Lauderdale on company business and had originally planned to extend my stay for an extra 4 nights on my own dime as a mini vacation. My original plan was to drive ac...

#286660
Jan 05, 2012
114

JJAT
Expedia is awful

I cancelled my flight booking in Oct 2011 and was told it would take 2-10 weeks for my refund to be processed. I called on 19 Dec 2011 as I still had not received it. They ...

#286240
Jan 04, 2012
98

Clair
Expedia is loosing it's edge

I've heard that Expedia is out of touch with real time availability before, but even then, I was quit surprised when the flight I booked and paid for with Expedia was cut in half. ...

#286226
Jan 04, 2012
110

Dc58rcr12
Expedia is a SHAM company!!!

My wife talked to an agent named "Robert" in November 2011 to secure five hotel rooms at a Radisson resort in Fargo, ND. The agent quoted us a price of $120.00 per suite versus th...

#285919
Jan 02, 2012
125

Viv119
Expedia - Refused to honor Coupon

Last March I traveled to Riviera Maya. I booked my vacation package including ground transportation through Expedia. On arriving in Mexico I asked the driver to be sure he had the ...

#285595
Jan 01, 2012
111

Anonymous
Expedia flight change fee $150.00

Once you go through 3 rd party like Expedia to book your flight you are giving away your leverage to have fees waived. I purchased insurance for my flight. Due to my 7 month pregna...

#285270
Dec 30, 2011
132

Anonymous
Expedia flight change fee $150.00

Once you go through 3 rd party like Expedia to book your flight you are giving away your leverage to have fees waived. I purchased insurance for my flight. Due to my 7 month pregna...

#285265
Dec 30, 2011
118

Bobfurlo...
Expedia is a sham

Do not deal with expedia. I booked through them and I wanted to change my flight to the next day. They would not issue a credit if I rebooked and They want a 150.00 cancellation fe...

#284364
Dec 27, 2011
115

Bkanjilal
DONT USE Expedia ATALL

I booked my whole vacation through Expedia.I had 2 flights and the connection time between those were Ok.However I got an email after a few days saying that the time have changed a...

#284065
Dec 26, 2011
130

Toomax500
Expedia "Flight Protection"

The Expedia "Flight Protection" system is a scam designed to dissuade users from overly cumbersome processes, it is all outsourced and you get stuck in a matrix of BS....very scamm...

#282541
Dec 19, 2011
153

Anonymous
Expedia refund process is a pain

I made the reservation at the Victoria Inn in Thunder Bay, Ontario for four days through www.hotelreservation.com and they charged my credit card immediately for all four days even...

#282324
Dec 17, 2011
148

Anonymous
Completely wrong room, Expedia.

Told the agent that I needed one of the jacuzzi or hot tub suites because I am exceptionally tall and regular bath tubs do not cut it. Our fractured English conversation had me boo...

#282319
Dec 17, 2011
146

Anonymous
Horrible experience with Expedia

I made a reservation for a hotel for 3 nights about a week ago thru Expedia. I had a question and sent an email and next day I received an email back from Expedia that my "reservat...

#282159
Dec 17, 2011
185

Jmosesee
Expedia is unable to provide notification of itinerary changes.

Apparently Expedia's system is utterly unable to send itinerary update notifications to any email address other than the email address of the account under which the itinerary ...

#281454
Dec 14, 2011
144
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